Remote breakdown advice. Fast answers. Real mechanics.
Start with free AI triage for fast guidance and safety checks. If you still need help, book a paid call with a real mechanic — and your AI summary goes with you so we start fast.
Urgency check, likely causes, and safe next steps. No fluff.
Advice only. Safety first. We do not provide illegal instructions (including emissions defeat).
Prefer a real conversation? Book a consult and we’ll walk through it.
Guided Diagnosis
Most common — best value
You can still run AI triage later — it’s optional.
Free AI first pass
Get immediate guidance, urgency checks, and clear next steps.
Better calls
If you book, your AI summary is sent through so we start fast.
Safety-first
Clear stop-driving warnings when you need them.
Triage and next steps, without endless forum doom-scrolling.
Clear warnings when you need to stop driving immediately.
Talk to a real mechanic when AI isn’t enough.
Tell the AI what’s happening with your vehicle. Plain language is fine.
Get urgency checks, safe checks you can do now, and likely causes.
Escalate to a paid call. Your AI summary is sent through so we get straight to it.
Start with free AI triage. If you want a human to walk you through it, book a paid consult.
15 minutes
Second opinion / fast direction
30 minutes
Most common — best value
45 minutes
Remote trips / stubborn faults
60 minutes
Hard problems, more context
Advice only. No guarantees. Booked calls only. If you’re seeing severe overheating, oil pressure warnings, fuel leaks, or dangerous symptoms — stop and get safe first.
Clear answers before you book.
Mechanic Direct is a paid one-on-one phone consultation with an experienced mechanic. Start with the free AI triage to get fast guidance and safety checks. If you still need help, book a call and we’ll walk through the problem with you.
Diesel Direct is a service line under Mechanic Direct, focused on diesel diagnostics (4WDs, touring rigs, commercial, and fleet). Mechanic Direct also supports petrol diagnostics and broader vehicle troubleshooting.
No. Mechanic Direct provides advice and guidance only. Any work is carried out by you or your chosen mechanic/workshop.
We help with diesel and petrol vehicles — 4WDs, touring rigs, cars, commercial and work vehicles. You’ll choose a category during intake so we can route you correctly.
No guarantees. Advice is based on experience and the information you provide. If anything sounds unsafe or uncertain, we’ll recommend stopping and getting an in-person inspection.
Vehicle details, what the symptoms are (and when they started), any warning lights or fault codes (if available), recent work done, and whether you’re at home or remote.
Safety comes first. If there are red flags (overheating, severe knocking, loss of oil pressure, brake issues, fuel leaks, etc.), we’ll tell you to stop and get safe. We also won’t provide illegal or dangerous instructions.
Full refund if you cancel more than 12 hours before the call. No refunds within 12 hours or for no-shows.
Yes. Payment confirms the booking and reserves the consultant’s time.
An experienced mechanic. Calls are routed based on vehicle type and availability, and your AI summary is sent through so you don’t waste time repeating the basics.
Advice only. Always follow safety warnings. Mechanic Direct provides guidance but is not a substitute for an in-person mechanical inspection.
We do not provide illegal instructions (including emissions defeat) and we won’t guide dangerous actions.